Loan Servicing Specialist 4 – Billings

Website Wells Fargo

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve the mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams.  We’ve built our team of top professionals by rewarding their accomplishments and ensuring they have what’s needed to succeed.

Our Customer Account Management team focuses on the customer and strives for operational excellence in servicing mortgage loans and home equity products for our customers.

SHIFT: 8 am-5 pm MST, Monday-Friday, with the ability to support overtime required to meet Service Level Agreement.
(Shifts are subject to change based on business need).

The Wells Fargo Cash Management Team supports exception transactions within the Wells Fargo Loan Servicing Center.

Working in a fast-paced team environment, the Cash Management Team is responsible for performing complex to moderately complex tasks associated with the processing of monetary work.

The Wells Fargo Cash Management Team supports exception payments and collection payment processing within the Wells Fargo Loan Servicing Center. Working in a fast-paced team environment, the Cash Management Team is responsible for performing complex to moderately complex tasks associated with the processing of monetary work. The LSS 4 is responsible for primarily approving pay/no pay decisions, while also processing the daily 365 exceptions report, Daily Group Payment Report, default/foreclosure payments and processing tasks. The LSS 4 will interact with team members and managers regarding processing questions or workflow, as well as escalations from business partners and customers.

The LSS 4 will interact with team members, and managers regarding processing questions or workflow, as well as escalations from business partners and customers.

Other duties include:

•Promote a positive and inclusive work environment
•Professionally represent unit needs in manager’s absence
•Work with project efforts related to procedures by attending conference calls and/or meetings
•May work to create or complete procedure updates
•General oversight of incoming workflow and assist with managing daily team workflow

Required Qualifications

  • 1+ year of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment demonstrated through work or military experience

Desired Qualifications

  • Intermediate Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills

Other Desired Qualifications

Knowledge and understanding of Home Equity process
Experience working with reverse and reapply transactions
Experience working with ECAR, SHAW, PAC 2000, CLAUDE, and HOGAN
Experience working on project efforts related to procedures by attending conference calls and/or meetings
Experience such as general oversight of incoming workflow and assist with managing daily team workflow
Knowledge and understanding of cash management environment
Experience using business knowledge and critical thinking skills to deliver and understand upstream and downstream impacts
Strong organizational, multi-tasking, and prioritizing skills

Job Expectations

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo’s compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

 

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning servicemen and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

To apply for this job please visit employment.wellsfargo.com.

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